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Ensuring Customer Satisfaction

Ensuring Customer Satisfaction
May 31, 2016 Danny Scrivener

At Pager Power, customer service and customer satisfaction is something we strive to achieve. Our job is to understand and evaluate a particular problem and ensure that the best results are achieved. This may be through consultation strategy or utilising particular technical analysis. In this article, we present five ways in which Pager Power delivers the best customer service possible.

Continual improvement of technical models

Continually reviewing and maintaining our technical models and online tools is essential to ensuring the results produced are accurate. We do this by listening to our customers’ needs, reviewing the latest technical guidance and studies, and reviewing and improving our technical models (such as the glint and glare model). We do this so that clients (and stakeholders) receive the most accurate technical analysis that will stand up under scrutiny.

Consultation strategy

Pager has vast experience dealing with stakeholders, from initial contact through to public inquiry. It is paramount to ensure that the correct strategy is employed so that the best result can be achieved. This includes the timing of consultation, the wording of significant documentation and managing the process going through to planning and potential public inquiry.

The review process

Each report is authored by a trained member of the technical team and reviewed by a different technical expert within the team. In some circumstances, a second review is also completed. Therefore, before a report is delivered, it may have been reviewed by three or more technical experts at Pager Power. The reason we do this is to ensure the technical analysis is correct, the arguments are clear to understand, and the results and recommendations are as accurate as possible.

Vast experience

Pager Power has worked on many renewable and building developments since 1997. We have helped developers gain planning consent for many wind farms, solar farms and building developments both in the UK and internationally. This means we have the experience to offer the best advice to maximise the potential of planning consent and overcoming planning conditions.

Below is a sample of a three projects that Pager Power has worked on. More examples of our work can be found under the case studies section of the website.

  • !!GA!!Case-Study-18-West-Coast-1-Wind-Farm-South-Africa-SAAF-Radar.pdf!!GA!!West Coast One Wind Farm, South Africa – Aviation and Radar Assessment!!GA!!
  • !!GA!!Pager-Power-Glint-Glare-Assessment_Case_Study-Coolroe_Solar_Farm_Republic_of_Ireland.pdf!!GA!!Coolroe Solar Energy Development, Republic of Ireland – Glint and Glare Assessment!!GA!!
  • !!GA!!Case-Study-16-TV-Reception-Interference-Major-Building-Development-North-West-England.pdf!!GA!!Major Building Scheme, North West England – TV Impact Assessment and Post Construction Survey!!GA!!

Unbiased and independent advice

Our job is to ensure the advice we give you is as accurate as possible. Whether the result of the technical analysis is promising or not, the best way is to be honest so that you can make the best decision for your project going forward. Offering misleading advice will only cause issues further down the project timeline, which may lead to wasted time and money.

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